TERMS AND shipping
 

Welcome to the Kate Jones Knitwear online store. It is extremely important to us that you are satisfied with these products and making your purchase. Kate is available for any questions or requests you may have, so please feel free to get in touch. Thank you.

Orders are generally dispatched within 3-5 days and sent via Royal Mail Tracked 48 for smaller orders, Next Day Tracked 24 for larger orders and International Tracked and Signed For.

Trade Description

Although every effort is made to ensure that the descriptions and photos of our goods are as accurate as possible, we hope you will understand that the uniqueness and hand-made nature of the products means that there may be slight variations in colour and size.

Orders/Payment

All orders are subject to acceptance and availability.

You can order and pay online via all major credit/debit cards and Paypal. When you check out you will be taken to the secure payment pages, where your confidential information is automatically encrypted.

We also accept payments via bank transfer. If you wish to use this payment method please contact kate@katejonesknitwear.com.

Confirmation

We will send you a confirmation via email and also inform you of the progress of your order.

Despatch

Some items are held in stock, ready to despatch within 2-3 days. Items not in stock will be handmade especially for you, for despatch within 2-3 weeks. Occasionally, if there is a high demand for a certain product, we may contact you to notify you of a slight delay. If for any reason you are unhappy with this, you are entitled to a full refund.

If an item is required urgently, it is recommended that you email kate@katejonesknitwear.com to confirm availability prior to placing your order.

Delivery

It is our aim to be as planet-friendly and plastic-free as possible and so all orders are carefully packaged using 100% recyclable, biodegradable paper bags.

Online orders will be sent via Royal Mail Tracked 48, Royal Mail Tracked 24 or International Tracked and Signed For, so a signature will be required. Please give an address at which the parcel can be signed for.

Delivery to the UK is free of charge.

If you are outside the UK, the package may be subject to a local import tax or duty. It is your liability to pay any applicable charges to the relevant local authority. Any delay in payment of these charges may result in a delay to your delivery.

Returns

All items are carefully handmade and should always reach you in perfect condition. If you are not completely satisfied, please contact us immediately at kate@katejonesknitwear.com and we will happily offer you a full refund or exchange.

We will email you our address for returns. All returns should be sent back to us, within 14 days of the date you received it, in perfect condition, unworn and in the original packaging. Returns that are damaged, worn or returned without their original labels may not be accepted and may be sent back to the customer.

Please ensure when returning the parcel that the package is properly protected. If your returned item reaches us outside of the agreed terms we will be unable to refund your payment.

Please return your package using a trackable, insured shipping method. Please keep the tracking details for your records. Postage on return is non-refundable.

Please email to discuss exchanges.

Refunds

Once your return has been received and complies with our returns policy we will refund you via your original payment method. We will do everything we can to refund quickly and you will be notified of your refund via email.

Privacy

We undertake to exercise all reasonable precautions to keep information supplied to us by our customers strictly confidential and will never pass on your details to any 3rd party. On occasion you may receive a newsletter from us but that's only to notify you of new products and promotions! 

By ordering any of our products from the website you agree to the above terms and conditions.

Guarantee

Kate Jones Knitwear will do everything it can to guarantee your satisfaction with every aspect of your order. We place priority on customer services and are here to help and make every effort to reply within 24 hours. If you need further assistance or advice, please email kate@katejonesknitwear.com